Our refund conditions
We support refunds or exchanges, you can apply for a refund if the following conditions are met:
1. Within seven days of receiving the goods, if the goods are unopened and in good condition, you can return the goods for a refund.
2. The goods have quality problems, we support returns and refunds.
3. Due to size problems caused by our reasons, we support returns and refunds.
4. Confirm that the package is lost and we support refunds.
5. Please make sure that the goods are intact and undamaged, and will not affect the second sale, otherwise, we will refuse to return the goods for a refund.
6. We will arrange re-delivery or refund within 3 working days after receiving the package
7. We reject wrong express refunds. If you need a refund or exchange, please contact customer service to get the best express.
7. The freight for return or exchange is borne by the customer service, and the original insurance and freight cannot be returned.
We refuse to return the goods for a refund if the following problems occur
1. If the product is damaged, smelled, washed, etc. caused by the user, we can refuse to return or refund the product that affects the second sale.
2. The shipping fee for return and exchange shall be borne by the customer service, and the express delivery is refused.
3. Please declare the content of the package as a “gift” or use it. The customer service will bear the entry and exit taxes and fees due to incorrect declarations.
4. Due to the particularity of the product, if the package is lost or sealed by the customs, we do not support a full refund, we can refund part of the payment, please contact customer service for the specific amount.
5. Self-returning does not support refunds. If you need a refund or exchange, please contact customer service, and you can send it back to the express if the customer service confirms that it is correct.
If you need to return the goods, please contact customer service, we will provide the return address closest to you. Please do not use the address on the package.
We support Paypal refund
You can cancel the order before we ship it, and we will refund it in full.